How to lose a customer- Telstra and Transact

Guess how long it takes to get Transact to request a new broadband connection to a flat? Well, going on ancient paperwork and steam-powered computers, I would say a minimum of 2 to 3 weeks.

Guess how long it takes Telstra to get off its seat and install said connection *after* Transact has very, very slowly gotten around to requesting it? Not 2 to 5 business days. Instead it is *25* business days! Can you believe it?

So … while I am stuck in my new flat without an internet connection, unable to conduct business, I cannot request a loan of a wireless modem from Transact. They Oh So Generously said I can apply for compensation – but only once the connection has been done.

I spent a total of 59 minutes and 10 seconds on this useless, go-nowhere phone call.

Ladies and gentlement, I show you how to lose customers. Don’t come up with solutions, be as slow as possible, act all helpless and OMG I can’t do anything about this.

Better still, boycott Transact and Telstra. Uselessness and sub-standard connection times should not be rewarded.

 

This is what DD thought her kindergarten teacher did

I wonder how many little kids think their teachers sleep at the school.

 

Gender remixer

For those who are irritated by gender-based advertisements for toys, and toys that are specifically targetted at one gender or another, this is a lot of fun.

<a href=”http://www.genderremixer.com/html5/#“>

 

It’s a sitting room, and very bare at the moment.

 

The balcony goes on forever …

 

More on moving house

This afternoon three neighbours came over and helped pack my books, DD’s books and my sheet music, plus the plasticware and kitchen tinware. I have 6 wine boxes (fit 6 bottles of wine each) full of books to take to the charity shop, plus I now have to go through DD’s wardrobe, DH’s wardrobe (still some clothes there) and mine (not many clothes to chuck out now).

Not so much to go in the recycling bin or the rubbish bin. That’s good. That means I’ve been sufficiently ruthless in the past weeks on those locations.

One drawback – lots of darn stuff that need to be shredded before disposal. I’ll get through that this week.

 

Moving house

New flat, new kitchen. Seen here in its pristine, pre-cooking condition. It’s an induction cooktop and I have no idea what to do with one of those. I’m vaguely competent with gas cooktops, ok with electric ones, and this, well, it’s all new to me. Looking at this reminds me I must chuck out more rubbish from my current kitchen cupboards. 

Rule #1 of moving house: Don’t move rubbish. Rubbish goes in the bin and you do not pay removalists to shift it from one place to another.

Rule #2 of moving house: Keep the kettle on the kitchen bench; don’t pack it away. You will be the removalists’ friend if you provide them with cups of coffee or tea and biscuits. Thinking of that, don’t pack away the coffee and tea!

 

Dating (I can’t remember what it’s like so here’s a couple of pictures)