Guess how long it takes to get Transact to request a new broadband connection to a flat? Well, going on ancient paperwork and steam-powered computers, I would say a minimum of 2 to 3 weeks.
Guess how long it takes Telstra to get off its seat and install said connection *after* Transact has very, very slowly gotten around to requesting it? Not 2 to 5 business days. Instead it is *25* business days! Can you believe it?
So … while I am stuck in my new flat without an internet connection, unable to conduct business, I cannot request a loan of a wireless modem from Transact. They Oh So Generously said I can apply for compensation – but only once the connection has been done.
I spent a total of 59 minutes and 10 seconds on this useless, go-nowhere phone call.
Ladies and gentlement, I show you how to lose customers. Don’t come up with solutions, be as slow as possible, act all helpless and OMG I can’t do anything about this.
Better still, boycott Transact and Telstra. Uselessness and sub-standard connection times should not be rewarded.